Customers/Bayer Pharmaceuticals
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Bayer's AI Evolution with Tellius: From Intern to Expert to Push.

For a decade, commercial analytics optimized the pull model — better dashboards, faster queries, conversational search. Each generation made it easier to ask questions, but someone still had to ask. Bayer is changing the model: a governed semantic layer powering certified Kaiya agents that ship role-differentiated briefs to AVPs, AGMs, brand teams, and home office on cadence — before anyone has to open a tool.

Hrs → Min
Recurring Reporting

Weekly specialty decks, subnational cuts, and leadership ad hoc analyses run as scheduled Kaiya missions instead of manual builds.

100s+
Active Users

Home office and field teams coexisting on one governed platform — analysts, brand, market access, field leadership.

4 Brands
One Semantic Layer

Unified metric definitions across the commercial portfolio — Nation, Area, Region, Territory, HCP grain intact.

The Story

Dashboards showed the what. Bayer needed the why — at the speed of the business.

The Challenge
  • Dashboards showed the what, not the why. Bayer's commercial portfolio runs on dashboards — but explaining variance (access erosion vs. call mix vs. competitive pressure) still meant a manual investigation cycle every time.
  • Cross-source questions sat in the analyst queue. Joining prescription, call, payer, and claims data wasn't self-service. Brand reviews, leadership ad hocs, and field briefs all bottlenecked on the same small team.
  • Recurring reporting consumed I&A capacity. Weekly specialty decks, monthly business forums, subnational cuts, territory scorecards — manually built. Analysts spent more time assembling than investigating.
The Solution
  • One governed semantic layer behind every answer. 29 production dashboards, 50+ metrics, four brands, full geographic hierarchy — every definition versioned and traceable. Change it once, it's right everywhere.
  • Conversational AI with lineage on every answer. Users ask in plain English; Tellius shows the joins, filters, and source. That transparency is what earned sign-off from the analytics team.
  • Certified Kaiya agents on cadence. Validated workflows automate brand specialty decks, subnational cascades, access-barrier decompositions, and territory diagnostics — role-differentiated push the next phase in flight.
In Action

One question. A diagnosis.
A scheduled mission.

A live example of how a Bayer market access lead asks a cross-source question — and how Tellius turns the answer into a recurring, role-targeted brief.

Where are patients dropping off between submission and fill?
SR
Cross-source access decomposition · submitted-to-paid leakagePRIMARY DRIVER · ABANDONMENT AT COST THRESHOLD
Leakage Path — Submitted to Paid
OutcomeDrop
100%50%0%100%−15%−28%57%SubmittedRejectedAbandonedPaid
Abandonment, not rejection, drives most leakage. Concentration sits above a specific patient cost-bucket threshold not previously quantified in routine reporting. Source: payer claims
Coverage erosion in a payer cluster. Tier changes earlier this year explain a measurable share of the access gap across affected geographies. Source: MMIT payer mix
Field action ready. HCPs with elevated abandonment ratios flagged for follow-up; payer-tier talk tracks attached. Source: Tellius agent output
Push this as a scheduled weekly to all market access leads.
SR
MISSION
Access & Abandonment MonitorScheduled · Mon 8am · MMIT + claims · market access leads
Illustrative example — metrics and scenario shown are hypothetical.

Dashboards are a pull model — someone always has to ask. The next frontier is push intelligence that puts the right brief in front of each person before they open a tool.

Sridatta Rao
Executive Director, Commercial Data & Analytics · Bayer Pharmaceuticals
Deep Dive · The Architecture

The Three-Stage Journey to
Push Intelligence

Bayer's path follows Sri Rao's three-stage model: AI agents start as interns — fast, narrow, every output reviewed. They graduate into experts — validated workflows certified and shared across the org. The third stage is push — accumulated intelligence delivering scheduled, role-differentiated briefs before anyone has to ask. The first two stages are in production today; push is the next frontier in flight.

01

Intern

Ad hoc Kaiya answers on demand. Analysts use conversational search to investigate any metric across the governed semantic layer — with lineage on every answer and every output reviewed before it leaves the team. This is where trust is earned: question by question.

02

Expert

Validated workflows certified and shared across the org. Once a query pattern proves out, it's published as a reusable agent anyone can call by name. Recurring analyst work — weekly specialty decks, subnational cascades, access decompositions, territory diagnostics — becomes a scheduled mission.

03

Push

One signal, five briefs. The next phase: AVPs get area focus, AGMs get territory diagnostics, reps get ranked call lists, brand and home office get synthesized trackers — all shaped from a single governed source, on cadence, before anyone has to log in. Push is the inflection point in flight.

In Production

Six commercial workflows already running on Tellius.

1
Launch PerformanceSubmitted/paid NBRx, conversion funnel, writer acquisition, market share — auto-refreshed weekly across the commercial portfolio.
2
Field Force AnalyticsTerritory scorecards, AGM gap classification, AVP area rollups, on-demand territory deep dives — replacing the manual quartile process.
3
Market AccessPayer barrier decomposition, abandonment analysis with cost-bucket pattern detection, rejection-reason classification.
4
Specialty Mix & Writer HealthWeekly NBRx by specialty, writer acquisition trends, new/lapsed writer detection across the geographic hierarchy.
5
Agentic Weekly BriefsScheduled Kaiya Missions auto-generate branded performance briefs and executive signal trackers for recurring leadership forums.
6
Ad Hoc Driver AnalysisLeadership questions on specialty performance, channel mix, or geography — decomposed in minutes instead of days, on demand.
Kaiya Missions · Commercial Analytics
CERTIFIED · ON CADENCE
1
BRAND I&A
Specialty NBRx Tracker
Mon 6am · NPA refresh
2
I&A
Subnational Performance Cascade
Mon 7am · Nation→Area→Region
3
I&A
Writer Health Scorecard
Monthly · new/lapsed/active
4
EXEC
Executive Intelligence Brief
Mon 5am · top-5 signals
5
MARKET ACCESS
Access & Abandonment Monitor
Mon 8am · payer barrier decomp
6
FIELD FORCE
AGM Territory Snapshot
Sun 11pm · gap classification
7
FIELD LEADERSHIP
AVP Area Summary
Sun 11pm · region rankings
8
FIELD
Territory Deep Dive
On demand · 40+ metrics
9
LAUNCH
Weekly Launch Briefing
Mon 6am · submitted/paid
10
LAUNCH
NBRx Journey Monitor
Mon 7am · channel + payer
11
BRAND
Ad Hoc Driver Analysis
On demand · specialty/channel/geo
12
ACCESS
Payer Tier Watch
Monthly · MMIT refresh
Illustrative — missions and cadence shown are representative.
What Is Tellius

Decision AI for the enterprise — the intelligence layer connecting your data to your decisions.

A conversational AI analyst grounded in a pharma-native semantic layer, Tellius reasons across structured and unstructured commercial data.

It investigates why numbers moved, and ships finished briefs to AVPs, AGMs, brand leads, and home office before they ask.

Used by 8 of the top 10 pharmaceutical companies
4× Gartner Magic Quadrant Visionary, 2022–2025
Production-ready in 4–6 weeks alongside existing BI tools